New Five Guys Has Day 2 Growing Pains?
Yesterday, a new Five Guys opened on 48th btw. 5+6th and despite it being a mobscene the reports were pretty positive service wise. Today, not so much. From Lunch’er “Masto”: I’ve never seen a place go downhill so fast. Because I wasn’t very hungry yesterday and only had a hot dog, I decided to go back for the proper burger and fries today. The lines were ridiculous and they somehow managed to lose my order in the assembly line. While I waited and waited and then waited for them to re-make it, it seemed like half the people there were in the same boat. They kept grabbing the customers’ receipts to go back and start over. Occasionally they even screwed that up and had to try a third time. I guess everybody who went yesterday told their coworkers and they just pushed it over a critical limit of competence today. Or everyone just quit. It’s stressful enough to stand in the midst of that chaos and screaming while waiting for food, I can’t imagine what it’s like to work there.” Give it time. I’m sure they’ll settle in to a fairly standard 15 minute wait time.