Airing of Grievances: Five Guys Midtown is “The Worst Five Guys I’ve Ever Been To”
I try my best not to be too negative on this site, but that doesn’t mean you shouldn’t be able to vent. Every once in awhile I’ll share some of the more angry useful emails I get in a post called “Airing of Grievances”. (If the Eater Complaints Dept. would like royalties, I’ll be happy to pay up…)
I’ve got a beef with the Five Guys on 55th St. (btw. 5+6th). My beef is pretty simple: It’s the worst Five Guys I’ve ever been to, and I’ve been to a lot of Five Guys (DC, Philly, two different ones in DE, the one by my apartment in Park Slope). Simply put every time I’ve been there they’ve managed screw something up.
When they were first opening my office faxed an order in and when I came to pick it up the manager claimed the fax machine wasn’t turned on. I said that wasn’t possible because our machine clearly said it went through. He agreed to go look and low and behold came back with our order. While I was then waiting to have them prepare it, someone else came in to pick up a faxed order and he told them the exact same lie he told me. Since then I’ve been there a few times and each time they find a way to screw up my order (no bacon, wrong toppings, missing 2nd patty for the regular burger!).
But wait… there’s more.
I went back yesterday (my last time ever) and ordered a little bacon cheeseburger with some toppings. A two minute walk back to my desk I open up my burger to find the entire thing is stone cold, cheese not even melted. They must be precooking patties and then just assembling the burgers as needed these days.
Midtown workers deserve a decent Five Guys and of all the locations I’ve been to this one is far from decent, it’s miserable. With the Burger Joint (on 56th btw. 7+8th) being perpetually mobbed by European tourists enjoying Midtown’s best burger, Five Guys should be a great alternative. Sadly no. — Ben
I admit I had a pretty bad service experience there once… but my last two trips have been pretty enjoyable. It also seems like they’re more crowded towards the end of the week, than at the beginning. Maybe that makes a difference? I’ve never faxed in an order though… Even so, I still consider Five Guys my favorite burger in Midtown (and the closest thing to In N Out we’ve got in these parts.) Anybody else have any thoughts?
Feel free to comment below… and if you have a complain you’d like aired, feel free to email it to firstname.lastname@example.org