Airing of Grievances: Jamba Juice & Sophie’s Cuban
I try my best not to be too negative on this site, but that doesn’t mean you shouldn’t be able to complain. Here’s a new space dedicated to anything you’d like to vent about. (If the Eater Complaints Dept. would like royalties, I’ll be happy to pay up…)
First up is Jamba Juice, who was giving away free food this past Monday until 10am (or so they claimed). This was posted in the comments:
I showed up at Jamba Juice at 9:55am (Times Sq. location). The manager there was such a prick. He told me free breakfast was over. I mentioned to him it wasn’t even 10:00am yet, and he got in my face and yelled “FREE BREAKFAST IS OVER” and walked away. Asshole. I’ll never go to Jamba again.
Apparently this soup nazi treatment wasn’t limited to just one customer. Brownie from the website Blondie & Brownie had the same experience at the location on 47th & Broadway:
I had the exact same experience at the exact same Jamba (47th and B’way, yes?) I got there at 9:58 by my cell. Apparently in the land of Jamba it was already 10:03. The place wasn’t even overwhelmed with people. I’ve worked in food service and um, this was not good service. Oh well, saved me 200 mostly empty calories.
When will companies learn that you can’t fuck around when comes to free food. We are a cheap and vengeful group and being denied makes us very very angry…
Moving right along… my favorite kind of complaints are the ones that come from people thinking they are contacting the restaurant directly. I guess people find a Midtown Lunch write up, and think they are on the restaurant website? Either way I always find them hilarious, and while I shouldn’t be giving coverage to stupid people who can’t tell the difference between a blog and a restaurant website- I just can’t resist.
A pretty angry (and misdirected) Sophie’s Cuban email that hit the ML inbox, after the jump…
I have been a customer of Sophie’s and many times have brought home take outs in the afternoon. Ever since the prices has risen, not only have the quantity of the food lessened, but also the quality and service. The portions are so much more smaller and some of your women workers seems to favor certain people when portioning orders. The person before me ordered almost the same as I did and was given so much more in quantity than my order. The portion of the rice I got were so small and the grilled chicken were one larger piece and the rest scraps. I told the girl I did not want the small pieces as it looked as if it were leftovers from someone’s plate. Anyway, all in all, I AM VERY DISAPPOINTED WITH YOUR ESTABLISHMENT AND WILL NOT GO THERE ANYMORE AS WELL AS TELL MY COLLEAGUES AND FRIENDS NOT TO AS WELL. YOU SHOULD GET A NEW SET OF WORKERS WHO SERVE THE CUSTOMERS FAIRLY AND NOT ELLECT FAVORITISM.
It started off normal enough, and I for sure relate to wanting as large a portion of food as possible, but when the email gets all BOLD, it becomes pretty clear she has no idea who she’s emailing. Good times!
Have your own grievances to air? Email them to email@example.com