Got there at 1:45, placed order at 1:54, got food at 2:25 after our bag had been sitting on counter for over 15 mins! no one beeped us. Room temp and uninspired wings, received 2 orders of garlic instead of 1 garlic and 1 hot. Chicken sandwich came with bacon which I do not eat, ordered chicken croquettes but instead received wedges.

I went back at 4pm to let the manager know and waited another 25 mins before leaving. In the mean time they were turning paying customers away because they were “transitioning” the restaurant to diner service. I saw at least 3 groups leave pissed. Snazzy Sauce station was not working at lunch time.

Seemed to be a few executives roaming around and also more then a few managers, but it seemed the crew was fending for themselves. Under staffed and under trained. During these make or break times and considering the already delayed opening this is not a good indicator of upper management and a well thought out concept/ store design. One lady begged to be able to get some chicken as she came all the way from down town to try some, as there were no managers around the cashier wisely let her place an order.

I felt bad for the hostesses as they seemed to take the brunt of peoples frustrations, again there should be a manger on the floor at all times ready to deal with problems.

I got the managers number and will try to speak with him tomorrow.

1) They claim that all orders of chicken are freshly made. We ordered our chicken and received it within 2 minutes. I was skeptical, but I gave the chicken a try before I cast judgment. My initials concerns were real – the chicken was room temp and soggy. Our order had clearly been sitting out for quite a while so they just slopped the chicken on our table instead of making a fresh batch. To compound things, I asked the waitress if the chicken was freshly made. She went with the company line, and claimed that it was freshly made. We voiced an official complaint, so they gave us a bottle of soju. I’m not a fan of soju, so all was not well. I just wanted freshly made fried chicken. That shouldn’t be too difficult from a fried chicken restaurant.

2) A large order of chicken is 17.99 at Kyochon. The chicken wings are tiny, as if they came from Cornish hens rather than actual chickens. At Mad for chicken, the wings are double the size yet only cost a few dollars more.

3) At Mad for chicken radish is served for free. However, Kyochon charges for this side. It’d be like Carnegie Deli charging for pickles. It’s just not right.

4) Kyochon serves a honey flavored wing, which is not available at either Bon Chon or Mad for Chicken. The flavor of the wing was very good. However, it would have been better if the chicken was freshly prepared (and if there was some meat underneath the breading).

5) Kyochon serves fries for $4 while Mad for Chicken serves fries for $9. As much as I love fried chicken, I need some starch with my meal. Thankfully, Kyochon doesn’t try to extort its customers by charging $9 for a measly side of fries.

Btw – the hot at Kyochon is significantly spicier than Bon Chon or Mad for Chicken. Could be a positive or negative depending on how you like you chicken. Imagine Tabasco sauce to the fourth power.

They’re catch pigeons fresh for each order!

It’s Soylent Kyochon!!!! Ruuuuunnn awaaaaayyy…..