Comments on: If You Could Say Something to the CEO of Quiznos, What Would it Be?

By: Bossman

Bossman — Sun, 31 May 2009 23:29:23 +0000

….it would be:

More ads like this please:

http://www.youtube.com/watch?v=15W1eAMy_pI&feature=related

Thank you

By: Jeff

Jeff — Tue, 17 Mar 2009 14:23:55 +0000

Follow-up: I got a phone call a few days ago from who i assume is the manager at the store i visited. He was really nice, apologized, explained a bit of his side of the story, and invited me back for a free sub. We’ll see how/if this actually goes over.

That CMO strikes me as a snake and, after reading lots of the comments posted on consumer & food blogs about this, i think she is full of crap that they are reimbursing 90% of the cost of the subs. I am sure that there is some kind of accounting magic (involving overheads, COGS, etc.) that would produce that 90% number, but not in a way as beneficial to the franchisee as it sounds.

By: Cosilicious

Cosilicious — Fri, 06 Mar 2009 02:48:19 +0000

@Jeff: I paid for a meal each time I visited Quiznos. What can I say, I was hungry… and I crave Quiznos particularly when I can’t get my Cosi, banh mi or dumpling fix. Plus the Treats Truck has not been near Wall Street in weeks!

I have been hoping to read a response from the CMO. I found a response here if anyone is interested:

http://www.walletpop.com/blog/2009/03/02/exclusive-quiznos-exec-speaks-may-compensate-customers-for-b/

By: Jeff

Jeff — Thu, 05 Mar 2009 21:01:11 +0000

Cosilicious, i can’t believe you actually ended up paying for a meal. You got weak!

By: Jake

Jake — Thu, 05 Mar 2009 18:43:41 +0000

It appears that Subway doesn’t want to be left out of being full of shit. They are running a “Limited time” promotion now that says “All Footlongs for $5″, not just the select that normally are, but when you read the fine print, it turns out that all footlongs that previously weren’t $5 still won’t be $5. The exact same subs as before are $5, they just decided to call that “All” of them.

The marketing people at these companies are fucking satan.

By: Anastasia

Anastasia — Thu, 05 Mar 2009 14:16:14 +0000

I haven’t stepped foot in a Quizno’s since they thought a rat in a sombrero was a smart marketing campaign. Barf.

By: Cosilicious

Cosilicious — Thu, 05 Mar 2009 02:18:43 +0000

FYI, I was hoping that the Quiznos at 34th and 8th had perhaps risen to the occasion and were honoring the coupons. They are still denying them and still have the signs posted on their doors that they will only honor coupons for those who live or work within five specified zip codes. This is my third attempt to use the coupon, my third store and third FAIL! Once again I paid for my food and guess what, they messed up the chicken cantina sammie which is NOT supposed to come with hot sauce. Sigh. I have one more day. I plan to try the Chambers Street store tomorrow.

By: ns

ns — Wed, 04 Mar 2009 15:29:04 +0000

Here’s an idea. Maybe they should do a better job contacting the franchise owners when they have such a genius idea. Instead of the vague disclaimer of “participating stores”, they should list which stores are participating on their website. That way you don’t waste people’s time when they can get a better deal without all the bull at Subway. They managed to drive people to their locations and drove them away for good.

By: Andy

Andy — Tue, 03 Mar 2009 21:46:46 +0000

THEY GOT A PEPPER BAR!

My serious question for the Quizno’s CEO: What sort of detailed training protocols do you require your franchises to follow? I ask because I’ve experienced a tremendous range of quality from store to store — some Quizno’s have friendly employees who make a proper sandwich quickly and neatly, while other locations always seem to have trouble putting the simplest sandwiches together.

Compare to a chain like Starbucks — which, say what you will about the product, but their employees are well and thoroughly trained, and I’ve rarely seen a barista who was having trouble making the drinks.

By: Dubya El

Dubya El — Tue, 03 Mar 2009 21:42:41 +0000

Dear Ms. Steinfort,

You probably feel that this promotion was an overwhelming success despite the “handful of people who have reported some problem redeeming their free sandwich.”

Respectfully, while I only have anecdotal evidence to the contrary, the amount of ill generated by the giveaway to your franchise owners as well as old and potential new customers has permanently damaged the good corporate image of Quizno’s so carefully crafted by your Spongemonkeys and last season appearance on Mr. Trump’s Celebrity Apprentice.

That said, any chance of running this promotion again next week? Kind of craving a free toasted prime rib and peppercorn.